NETWORK
Considerations when rebooking post lock down
We are working hard to get you all booked in as quickly and as easily as we can after lock down.
There are a few things that you can do to help us help you.
For your first visit back you may need to book in a little differently than you usually do so please read through this information carefully prior to rebooking.
⚫️ If you have paid more than one deposit both will be credited to your account and will come off of your ultimate bill.
⚫️Sign up to our WhatsApp service where you will get immediate information regrading opening hours and availability. Simply save our telephone numbers in the following format and message us via WhatsApp detailing your full name, email address and preferred salon. +441702808368 (Leigh) +441268773399 (Rayleigh) (You must include the +44 and remove the 0 from the area code)
⚫️ If you have extensions in that have been in for more than 4 months, please message us directly and we will prioritise the removal of those salon@gregorydean.co.uk
⚫️ The expiry date on vouchers will be extended by the number of months that we are in lock down.
⭕️ That is how we are going to be helping you, this is how you can help us
⚫️ PLEASE ensure that you are booked in correctly. If you want Olaplex or toners please make sure that they are booked in.
⚫️ If you have a very Ashley/grey toner please make us aware as you will need a longer development time. This all helps to keep our days running smoothly and on time so that others are not waiting for us
⚫️ If you have a full head scalp bleach and have not had your roots coloured for more than 6 weeks or a regrowth of more than 4cm then please send us a photograph of your regrowth prior to booking as you may need a slightly different service for the first visit after lock down. DO NOT BOOK FULL HEAD SCALP BLEACH ONLINE
⚫️When booking online please ensure that you book your services in the correct order, book your colour first followed by your Olaplex and cut. If you are not sure then simply send us a WhatsApp and we will be more than happy to help
⚫️ PLEASE arrive on time, arriving ten minutes late may not seem like a lot but when we are extremely busy, it has a knock on effect on our timings for other customers and could result in you not being able to have all that you would like done on that day
Appointments will be in very high demand
⚫️ PLEASE do not book an appointment unless you intend to keep it.
⚫️ PLEASE do not cancel unless you absolutely HAVE to.
⚫️ PLEASE give us 72 hours notice If you do have to cancel
⚫️ PLEASE see our new cancellation and deposit policy in the “Network/Notice Board” section of this website
⚫️All online bookings will be require a 20% deposit
⚫️Should you cancel with less than 72 hours notice the deposit is non refundable (this will reduce to 48 hours two months after our reopening date)
⚫️ Whilst in ordinary circumstances we always are more than happy to welcome others (friends/family/children) who may be accompanying you to your appointment, we would ask that only those that are having their hair done come to the appointment as we will be full to capacity
We thank you in advance for your cooperation